REFUND POLICIES
Thank you for purchasing our products & subscribing our services at https://billing.aplikasiniaga.com, operated fully by Web Impian Sdn. Bhd. (920163-H).
In the event that you are unsatisfied with the product or service you have obtained from our website, we provide a comprehensive money-back guarantee. You have the choice to request a refund without the need to provide any justifications. You are eligible for a complete reimbursement within a 7-day timeframe starting from the date of your purchase. For services that require monthly renewals, refunds are only applicable for the specific month in which the refund is requested.
Please note that our full money-back guarantee does not apply to SMS credit reloads, account registration and setup fees, as well as instances where our services have been utilized for illegal activities highlighted by MCMC or deemed inconsistent with our Shariah policies.
After the 7-day period, you will no longer be eligible and won’t be able to receive a refund. We encourage our customers to try the product or service in the first 7 days after their purchase to ensure it fits your needs.
Please note that in order to comply with our shariah-compliance policy, we do not support or responsible which is allow us to terminate any services that involve in:
- Production or sale of pork, alcohol-related activities, non-halal food & beverages, tobacco product (including e-cigarettes), drug paraphernalia, pornography, guns, and other arms
- Gaming & betting
- Non-shariah entertainment
- Conventional insurances
- Jihadist or terrorist activities
- Fraud & corruption organization
SMS NIAGA & MAIL NIAGA POLICIES
Web Impian Sdn. Bhd. reserves the right to reject any refund application if the registration is made for a purpose that contradicts with the conditions set by MCMC and also shariah policies.
Web Impian Sdn. Bhd. also has the right to block all account access and SMS credit balance (SMS Niaga user) if there are elements that contradicts with the guidelines set by MCMC and shariah policies.
SMS credits will be charge for all SMS that have been sent out in all status Success, Pending and Failed accordingly base on your total contact upload. SMS Credits that have been used for the purpose to send bulk SMS will not be returned for all statuses whether Success, Pending and Failed and including extra charges that have been deducted by operator if not meet stated requirement.
If you have any additional questions or would like to request a refund, feel free to contact us.
+6011-1039 3447 (Mazni Alwan) — 9.00 AM-5.00 PM (Sunday to Thursday).
Web Impian Sdn. Bhd. (920163-H)
PT 2499 Tingkat 1, Jalan Hospital
Kota Kenangan, 15200 Kota Bharu,
Kelantan.
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